IT Support Apprenticeship

This is a fantastic IT apprenticeship opportunity in a growth skills area, for someone who is organised, has a strong sense of responsibility, accuracy and attention to detail and would like to make IT their chosen career path.

As a member of the dedicated and professional IT Services team, you will follow a development programme which will give you a broad range of experience over the period of your apprenticeship. You will work as part of a team who provide first and second line IT support to users throughout the College Group, resolving technical problems to ensure a high standard of performance of IT facilities within the Group.

Based primarily in Wakefield College, this is a group role and you may be required to work across any education site as needed. The post holder will provide high-quality and timely ICT support services with particular reference to all network, computer, audio visual, and telephony hardware & software to all users.

In this role, you’ll work towards your IT Support Level 3 Apprenticeship delivered by our expert training team at Baltic Apprenticeships. 

A Typical Day in the Job:

• Respond to requests for assistance and technical support.
• Provide information to users on the progress of outstanding support tickets.
• Deploy computers and associated peripherals including new installations.
• Connecting wired and wireless devices to the college network.
• -Assist with administrative duties within the department.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• £24,918 to £26,435 per annum
• You will get to learn whilst you earn
• You will gain a nationally recognised qualification
• Generous Annual Leave (30 days annual leave + bank holidays + up to 5 additional College Group closure days)
• Personal and Professional Development opportunities
• Discounted Metro Card Scheme
• Cycle to Work Scheme
• Good Pension Scheme
• Access to employee assistance programme
• Reduced price personal gym membership
• Access to a wide range of high street discounts
• Sociable, feel good days and celebration events

Desired Qualities, Skills and Knowledge: 

• Literacy skills to read and understand technical language and instructions.
• Ability to follow verbal and written instructions.
• Ability to problem-solve.
• A willingness to learn and progress.
• Able to communicate politely and tactfully with all school users.
• Grade 4/C in Maths and a grade 5/C in English at GCSE is required for this programme.

Your Training with Baltic:

This apprenticeship provides the skills, qualifications and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Apprentice.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, if you have been successful, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

INDIT