World Mental Health Day 2019

Written on: 10 October 2019

Written by: Freya King

The theme for this year’s World Mental Health Day is suicide prevention. Regrettably, suicide rates have been on the increase in recent years: in 2018, there were 6507 suicides in the UK alone.1

This is a crisis that we cannot ignore.

Nobody should have to feel the need to end their own life. It’s..

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National Customer Service Week 2019

Written on: 7 October 2019

Written by: Freya King

The 7th to 11th of October is National Customer Service Week, which aims to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy.

As proud members of the Institute of Customer Service, this week is a chance for us to..

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How do I get better at managing upwards?

Written on: 3 October 2019

Written by: Freya King

You should never see your boss as your enemy. Instead, consider what you can both do for each other. Just like managing your own team members, there are methods you can use to get the most out of your superiors.

Keep your promises

This should go with any working relationship, but in order to create..

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How to set goals and achieve them

Written on: 26 September 2019

Written by: Chloe Adamson

Deciding on your goals and how to achieve them can be hard. Here are some of Baltic’s top tips on how to set and achieve your most important goals.

  1. Decide what you really want to achieve!

Studies show that when goals are meaningful to yourself, then you are more likely to achieve them. Don’t do..

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How can we expect a Baltic software development apprentice to improve?

Written on: 19 September 2019

Written by: Freya King

When you take on an apprentice, you shouldn’t expect to see an expert developer right away. What you can expect is to bring someone with real enthusiasm, passion and interest into your business. With the right attention, they will grow into a capable software developer. Here are some areas of..

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How to avoid gender bias in the workplace

Written on: 12 September 2019

Written by: Freya King

Whether we’re conscious of it or not, we all have biases. From the idea of having set gender roles within the home, to school subjects being considered either stereotypically masculine or feminine, gender bias is deeply embedded into our society.

There is perhaps nowhere this can be more keenly..

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7 books to make me a better manager

Written on: 29 August 2019

Written by: Bethany Lowdon

Here are 7 books on tips and tricks to make you a better manager!

  1. Give and Take: Why Helping Others Drives Our Success – Adam Grant

This book focuses on how we interact with others to increase success. It examines three different workplace personas. 1. Taker – those who ask for help and don’t..

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Top tips for implementing a digital skills gap analysis

Written on: 22 August 2019

Written by: Amanda McCombie

A digital skills gap is the difference between skills that your business needs and the skills your workforce offer. Conducting a skills gap analysis helps you identify the skills you need to meet your business goals and it can also help shape your training and recruitment activity.

When you’re..

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5 statistics proving the impact of Generation Z on the digital sector

Written on: 15 August 2019

Written by: Freya King

As the first generation of true digital natives come of age, it is interesting to see how they are beginning to make an impact on all aspects of the technology industry. Here are 5 statistics that demonstrate how they are changing the face of tech.

Gen Z is 55% more likely to want to start a..

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