IT Apprenticeship

Kickstart your career in IT with Quorum!

We’re looking for an IT Apprentice to join our team at NETPark in Sedgefield. You’ll be the go-to person for everyday tech support like setting up accounts, resetting passwords, and access issues for external customers along with helping colleagues with laptops and software. You’ll get hands-on experience with Microsoft 365, servers, cloud services, and networks – gaining real skills that will help you grow in the IT world.

At Quorum, we support the UK energy market with industry-leading software and services. As an apprentice, you’ll earn while you learn, with full training, mentoring, and the chance to get involved in exciting projects that make a real impact. If you’re keen to learn, enjoy problem solving, and want to build a career in technology, this is the role for you.

In this role, you’ll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Help set up and manage user accounts, including password resets and access permissions.
• Support with setting up two-step login (multi-factor authentication) and keeping accounts secure in Microsoft 365.
• Provide IT support to staff and clients by phone, email, Microsoft Teams, and the service desk system.
• Log and track IT issues using ManageEngine Service Desk, escalating problems to senior staff when needed.
• Install, set up, and update laptops, servers, and software (both in the office and remotely).
• Learn how to solve problems using Microsoft 365 tools, remote support, and basic scripting.
• Gain experience with wired and wireless networks, including taking part in a new server room and network setup.
• Work with Microsoft 365 cloud services and data centres to support business systems.

Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships. 

Desired Qualities, Skills and Knowledge

• Strong interest in technology and IT systems
• Excellent communication and interpersonal skills
• Good problem-solving abilities
• Ability to work independently and as part of a team
• Organised and detail-orientated
• Willingness to learn and develop professionally
• Grade 5 in English & Grade 4 in Maths 

Salary, Hours & Benefits:

• £18,000 per annum
• 9am-5pm Monday to Friday (Flexible hours available)
• 25 days holiday
• Perkbox Benefits & Rewards
• Quarterly reviews/bonus

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. 

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.  

INDIT