IT Apprenticeship

At Baltic Apprenticeships, we’re proud to be partnering with Direct Business Solutions to offer a brilliant opportunity for someone looking to take their first step into the world of IT through a Level 3 Information Communications Technician Apprenticeship.

Direct Business Solutions is one of the UK’s fastest-growing business utilities consultancy firms. Based in Houghton-le-Spring, they provide tailored energy services to businesses across the country. Since launching in 2017, they’ve grown to over 150 employees—and they’re aiming to double that in the next five years! Ranked in the top 10 SME consultancies in the UK, they have big ambitions and a clear vision for the future.

As an apprentice, you’ll support the IT team with day-to-day tasks, help troubleshoot technical issues, assist with projects and system upgrades, and learn how to provide excellent customer service—all while gaining valuable hands-on experience.

This is more than just an apprenticeship—it’s a chance to join a thriving company that values growth, innovation, and people. If you’re enthusiastic, motivated, and passionate about starting a career in IT, this could be the perfect opportunity for you.

In this role, you’ll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Support the IT team with day-to-day tasks and troubleshooting technical issues.
• Log, track, and update IT support requests and incidents accurately.
• Learn to resolve technical problems while delivering excellent customer service.
• Assist with small-scale IT projects and system upgrades.
• Help ensure compliance with technology policies and data protection regulations, including GDPR.

Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships.

Desired Qualities, Skills and Knowledge

• Grade 5 in English & Grade 4 in Maths 
• A genuine interest in IT, computing, and technology.
• A positive attitude with a strong willingness to learn and develop new skills.
• Good communication and organisational abilities.
• Basic understanding of Windows, Microsoft Office 365, and general IT concepts (training will be provided).
• Ability to work effectively both in a team and independently.
• Strong attention to detail and a problem-solving mindset.

Salary, Hours & Benefits:

• Monday – Friday 8.30 AM – 4.30 PM (37.5 hours pw)
• £14,722.00 – £18,000 Per annum
• 24 days holiday plus bank holidays (32 total).
• Private medical insurance
• Bonus scheme
• Refer a friend scheme
• Extra holidays for length of service
• Monthly leave incentive
• Onsite parking
• Casual dress code

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. 

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists. 

To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with [Company Name]. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.

Eligibility Criteria

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship. 

INDIT