IT Support Apprentice

Experience a journey of success and growth with Duocall as they open their doors to a new IT Support Technician apprentice – a fantastic opportunity to join their vibrant team!

At Duocall, they are leaders in managed services, specialising in Voice, Connectivity, IT, and Mobile technologies. Their footprint extends across various industries, including noteworthy projects with esteemed organizations like the NHS. Harnessing a collective experience of over 100 years in the field, the Duocall team is your haven for skill development. Embark on a learning expedition, mastering the art of impeccable technical support for both their internal and external clientele.

Duocall has successfully created IT experts in the past, of which their previous apprentices are now in full-time roles within the business, even expanding their learning past the apprenticeship. If you are keen to not only complete the apprenticeship but want to also push your skills, this is the perfect role for you!

In this role, you’ll work towards your Information Communication Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Installing and configuring software and hardware components.
•  Assisting with 1st line support under the guidance of a 2nd line Support Engineer.
• Utilizing RMM Tool, Unifi Portal, DMS, and Windows systems to diagnose and resolve IT issues.
• Supporting, setting up, and deploying various end-user devices, including testing cables or patches with cable testing equipment.
• Following a structured care resolution process.
• Full training and support will be provided by your workplace mentor and from the Baltic team. 

Salary, Hours & Benefits:

• Annual salary of £15,000 per annum
• Monday to Friday, 08:30 to 17:30
• 22 days of annual leave plus bank holidays
• Access to Benefit Hub
• Birthday off
• Participation in team social events
• Progression opportunities after completion of the apprenticeship

 Desired Qualities, Skills and Knowledge

• Due to the nature of the role a candidate with a full driving licence is required
• Strong motivation and initiative skills
•  Passion for IT
• Excellent communication skills
• Proficient in computer skills
• Effective problem-solving abilities
• Previous experience in a customer-facing role
• Grade 4/C in Maths & Grade 5/C in English GCSE 

 Your Training with Baltic:

This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician.

Next Steps:

To apply, please submit your CV. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship

INDIT