IT Apprenticeship

Are you passionate about IT and eager to launch your career in a forward-thinking tech environment?

Join Dental Dynamix, the UK’s leading dental IT & digital imaging support partner, as an IT Apprentice. Be part of a team that provides end-to-end solutions in IT, cloud backup, remote support, and imaging systems for dental practices across the UK.

As our IT Apprentice, you’ll work alongside experienced engineers to support clients’ networks and hardware, troubleshoot software and imaging systems, and help deliver seamless IT services to dental practices. You’ll gain hands-on experience, learn industry best practices, and contribute to a company that prides itself on proactive, high-quality support in a specialized healthcare technology setting.

In this role, you’ll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Answering initial phone calls from customers and logging cases accurately in the ticketing system.
• Providing 1st line support to resolve common IT and software issues.
• Developing into 2nd line support, depending on experience and training.
• Using the ticketing system to update customers and manage cases through to resolution.
• Delivering technical support for both digital imaging solutions and general IT services.
• Assisting with data and database migrations for customers
• Coordinating and assisting with software installations and customer training sessions.
• Working collaboratively with the wider support team to deliver an excellent customer experience.
• Occasionally attending customer sites with senior members of staff to gain field experience.

Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships.

Desired Qualities, Skills and Knowledge

• Genuine enthusiasm for technology and problem-solving
• Strong passion for building a long-term career in the IT industry
• Confident communication skills, both verbal and written
• Excellent customer service approach with a friendly, professional manner
• Good attention to detail when completing tasks and following processes
• Ability to work effectively as part of a team, while also taking initiative
• Willingness to learn and adapt to new technologies and challenges

Salary, Hours & Benefits:

• £14,723 per annum
• 9am-5pm Monday to Friday
• 28 days holiday entitlement
• Constant training and development opportunities.
• Certifications to further progress.

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. 

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.  

INDIT