IT Apprenticeship

FM Services Group Ltd, headquartered in Coventry, presents an enticing opportunity for a dedicated IT Support Apprentice to become a valued member of their accomplished team!

They are offering an array of enticing perks, including a competitive starting salary ranging from £16,000 to £20,000 per annum, generous time off on Bank Holidays, and unwavering support from your seasoned mentor, who will guide and nurture your growth throughout your apprenticeship journey.

With an illustrious 27-year track record, FM Services Group has been at the forefront of delivering top-tier IT Support to SME and Corporate clients. Their service portfolio spans Telephony, IT infrastructure, Helpdesk support, and more, underpinned by our commitment to providing proactive IT solutions tailored to meet our clients' unique requirements.

In this role, you’ll work towards your Level 3 Information Communications Technician Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Support with incoming tickets via telephone and email
• Taking ownership of allocated tickets, and escalating where needed.
• Diagnosing and resolving technical issues such as remotely accessing PCs, backup checks, and new user setups.
• Ensuring to always deliver 100% client satisfaction.
• Hardware and software configuration.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• Salary – £16,000 – £20,000 per annum
• Monday – Friday 8:00 AM – 5:00 PM
• 20 Days Annual Leave + Bank Holidays
• Salary reviews – depending on performance
• Progression opportunities
• Annual Christmas party

Desired Qualities, Skills and Knowledge:

• Customer Service Skills
• Communication skills – Written & Verbal
• Passion for IT & Technology
• Ability to prioritise workload and use initiative
• Self-motivated and willing to learn
• Grade 4/C in Maths & English GCSE or Functional Skills Level 2

Your Training with Baltic:
This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician.  

Next Steps:
If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted. 
 
Eligibility Criteria:
You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.