IT Apprenticeship

Kick-start your tech career with purpose!

At Great Places Housing Group, we’re more than just a housing provider — we’re a community-builder, committed to creating great homes, great communities, and great people. We're looking for a passionate and motivated individual to join our IT team as an IT Support Apprentice.

This is an exciting opportunity to gain hands-on experience while working towards a recognised qualification, all in a supportive and forward-thinking environment. You'll be learning from experienced professionals, helping to keep our technology running smoothly, and supporting the digital tools that help us deliver excellent services to our customers and colleagues.

If you’re enthusiastic about technology, eager to learn, and ready to make a difference — we’d love to hear from you.

A Typical Day in the Job:

• Helping diagnose malfunctioning systems, hardware and software using Event Viewer, Active Directory and Wireshark. 
• Providing support both physically and virtually with updates, wireless connections, networks, cloud systems. 
• Use Powershell and Microsoft scripting within Active Directory to administer security access and automate tasks. 
• Logging and managing ICT technical support incidents and queries on Freshdesk ticketing system – ensuring work is delivered in line with agreed SLA's. 
• Setting up new users – equipment configuration, granting access, implement policies. 
• Testing new software and hardware and reporting on its suitability to the business 
• Acting as a first point of contact to the colleagues, you will problem solve users technical questions to a wide range of abilities. 
• Maintaining our asset register along with user profiles and system access rights 

Salary, Hours & Benefits:

• £20,334 per annum
• Monday – Friday 9am-5pm
• Health and wellbeing incentives
• Excellent progression opportunities
• Access to the company pension scheme

Desired Qualities, Skills and Knowledge:

• Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service
• Excellent written and verbal communication skills
• Ability to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on time
• Keen eye for detail and good organisational skills
• Commitment to completing all parts of the training programme
• Commitment to observe and comply with all policies / procedures / working practices / regulations and in particular Great Places Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy
• Grade 5 in GCSE English, 4 in GCSE Maths

Your Training with Baltic:

This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician.

To apply, please submit your CV. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.



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