IT Apprenticeship

Are you passionate about technology and eager to launch your career in IT support?

Join Eyre & Elliston Ltd, a leading independent electrical wholesaler with a proud history since 1936. With over 60 branches across the UK, we’re dedicated to providing exceptional service and technical expertise to our customers.

As an IT Apprentice, you’ll become an integral part of our dedicated IT team, gaining hands-on experience and working towards your Level 3 Information Communications Technician qualification, delivered by Baltic Apprenticeships.

This is a fantastic opportunity for someone who enjoys problem-solving, has excellent communication skills, and is keen to develop their technical expertise.

A Typical Day in the Job:

• Act as the first point of contact for IT incidents and user requests via phone and email.
• Troubleshoot and resolve technical issues promptly.
• Progress support calls internally or escalate to third-party providers as needed.
• Document user interactions and maintain an accurate help logging database.
• Monitor system performance, troubleshoot incidents, and assist with resolving application, system, and infrastructure issues.
• Work with technologies like Active Directory, Office 365, and Mobile Device Management (MDM).
• Carry out hardware installations for desktops, laptops, and mobile phones.
• Use scripts (e.g., PowerShell, Batch) to assist with server tasks.
• Maintain accurate records of software, hardware, and firmware assets.
• Undertake training and personal development courses to enhance your skills.

Full training and support will be provided by your workplace mentor and the expert training team at Baltic Apprenticeships.

Desired Qualities, Skills, and Knowledge:

• Self-motivated with strong problem-solving abilities and attention to detail.
• Excellent communication and listening skills, both written and verbal.
• Calm, patient, and methodical when dealing with challenging situations.
• A genuine interest in IT and technology, with a desire to learn and grow.
• Proficiency in Microsoft Office applications.
• Previous experience in customer support or working on a service desk is a plus.
• Flexible attitude and ability to maintain confidentiality.

Salary, Hours, & Benefits:

• Salary: £21,000 per year.
• Hours: 37 hours per week, with a 1-hour lunch break.
• Location: On-site at Eyre & Elliston Ltd.
• Benefits:
  • 25 days of holiday entitlement, plus statutory days.
  • Pension scheme with a 3% employer contribution.

Your Training with Baltic Apprenticeships:

This Level 3 apprenticeship provides everything you need to thrive in IT support. You’ll gain hands-on experience in technical support, from configuring devices to setting up virtual environments. Our unique curriculum, real-time online classes, and self-paced learning will accelerate your skills, preparing you for a rewarding career in IT.

If this sounds like the role for you, apply today! Once we receive your application, one of our team will guide you through the next steps.

Eligibility Criteria:

You must have the right to work in the UK and valid residency status to apply for this apprenticeship.

INDIT