IT Support Apprenticeship

Are you passionate about technology and eager to kick-start your career in Information Technology? This is an exciting opportunity for an enthusiastic individual to join a team as an IT Apprentice. As a leading provider of IT solutions, this opportunity offers a supportive environment where you can learn, grow, and thrive.

At Simoda, they believe in the power of technology to transform businesses and empower individuals. Their team is dedicated to delivering top-notch solutions and service to their clients while fostering a culture of innovation and collaboration. With over 100 years combined experience you will have the full support from over 20 employees; however, you will be working in a close-knit IT team of 5.

In this role, you’ll work towards your level 3 IT Support qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Taking IT support calls from users, addressing their technical issues with professionalism and efficiency.
• Using their ticketing system to log information accurately and efficiently.
• Resetting passwords and assisting users with account access.
• Setting account permissions according to company policies and user requirements.
• Logging all tickets and ensuring proper escalation procedures are followed for unresolved issues.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• £14,600 per annum
• Working Monday to Friday, 9 AM – 5:30 PM
• 25 days holiday plus bank holidays
• Extra day off for your birthday!
• Company events
• Provided with a laptop and headset.
• Casual dress code
• Pool table, Tennis table, and Dartboard in the communal area

Desired Qualities, Skills and Knowledge:

• Passionate about technology and eager to learn and grow in the IT field.
• Excellent communicators with a customer-centric mindset.
• Able to work both independently and as part of a team.
• Proactive problem-solvers with a positive attitude.
• Committed to providing exceptional service and support to our clients.
• A grade 4 in Maths and grade 5 in English at GCSE is required for this role

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician. 

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted. 

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.