IT Apprenticeship

Are you passionate about technology and eager to embark on an exciting journey in IT support?

At Trinity Managed Services, we are passionate about delivering cutting-edge IT solutions and exceptional customer service to our diverse clients. We are excited to offer a unique opportunity for a driven and ambitious individual to join our team as an Apprentice. This apprenticeship is designed to provide hands-on experience in a dynamic and fast-paced environment, where you'll work alongside seasoned IT professionals, gaining valuable skills in systems management, technical support, and IT infrastructure. If you're eager to kick-start your career in IT and want to learn from the best, Trinity Managed Services is the place for you!

In this role, you’ll work towards your Level 3 IT Support Apprenticeship, delivered by our expert training team.

Typical Daily Duties:

• Using the telephone to answer incoming support calls
• Hands on repairing hardware
• Resolving issues in office 365
• Providing support remotely
• Configuring new devices and processing new starter requests
• Involvement in password resets and anti-virus configuration
• Networking installation and monitoring
• Laptop and computer repairs and upgrades

Desired Skills, Qualities, and Experience:

• Ability to work well in a team environment
• A general passion and interest in IT
• Great problem solver
• Good customer service skills
• Driven to succeed
• Good time management skills
• A Grade 5/C in English and a Grade 4/C in Maths is required for this role

Salary, Hours, and Benefits:

• £13,000 per annum
• Monday to Friday, 37.5 hours per week
• Hybrid working – 1 day at home
• 25 days annual leave plus bank holidays  
• Social events – Christmas parties

Your Training with Us:

Embark on an exciting journey with our expert training team, gaining the skills, qualifications, and hands-on experience needed to excel in IT support.

Next Steps:

Ready to launch your IT career with us? Send us your application today! Once we receive your CV, our recruitment team will guide you through the next steps, including an informal chat and a formal interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK and valid residency status to apply for this apprenticeship.

Take the first step towards a rewarding career in IT support and apply now!