IT Support Apprenticeship

IT Support Apprentice

Are you passionate about IT and eager to begin your career in a supportive and dynamic environment? Join Hayley Group as an IT Support Apprentice and gain hands-on experience while working with a team that values innovation and excellence.

Hayley Group is one of the UK’s leading suppliers of engineering components and consumables, with a rich history and a commitment to customer service. Their IT team plays a crucial role in ensuring their operations run smoothly, supporting both their employees and customers. At Hayley Group, they believe in investing in their people, offering excellent training opportunities, and fostering a collaborative work environment.

Key Responsibilities:

• IT Support: Provide IT support via phone, face-to-face, and electronic communications to ensure quick and effective resolution of technical issues.
• Issue Investigation: Handle incoming calls, thoroughly investigate issues, and ensure all key information is accurately captured.
• Incident Management: Evaluate and assign incidents that cannot be resolved immediately to the appropriate support groups for resolution.
• Software & Hardware Assistance: Assist users with software and hardware issues, ensuring they have the tools they need to succeed.
• Service Desk Logging: Log all calls and resolutions via our service desk system, maintaining accurate and detailed records.

Desired Skills, Qualities, and Experience:

• Communication Skills: Excellent verbal and written communication skills are essential.
• IT Enthusiasm: A strong desire to work in IT and a willingness to learn are highly encouraged.
• Customer Service Experience: Previous experience on an IT Service Desk or in a customer service role is desirable but not essential.
• Time Management: Good time management skills with the ability to prioritize workload effectively.
• Microsoft Office/M365 Knowledge: Familiarity with Microsoft Office/M365 is advantageous.
• IT Qualifications: IT/Computing qualifications or certifications would be a plus.
• Educational Requirements: A Grade 4/C in Maths and a Grade 5/C in English is required for this role.

Salary, Hours, and Benefits:

• Salary: £14,117 per annum
• Hours: Monday to Friday, 40 hours per week
• Saturday Rotation: After 3 months, the apprentice will be expected to work 1 in every 4 Saturdays
• Holidays: 23 days annual leave (plus public/bank holidays), with increases based on length of service
• Pension: Company pension (if eligible)
• Death in Service: Free Death in Service cover (x2 salary)
• Healthcare: Invitation to a healthcare scheme
• Wellness: Access to wellness programs
• Workwear & PPE: Provided by the company

Your Training with Us:

As an IT Support Apprentice at Hayley Group, you’ll receive expert training and mentorship to help you develop the skills needed to excel in IT support. You’ll work closely with experienced professionals who will guide you through a variety of tasks and projects, ensuring you gain valuable hands-on experience.

Next Steps:

Ready to take the first step towards a rewarding career in IT? Apply now to join our team as an IT Support Apprentice! Send us your CV, and our recruitment team will guide you through the next steps, including an informal chat and a formal interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK and meet the required educational qualifications (Grade 4/C in Maths and Grade 5/C in English) to apply for this apprenticeship.

Take the first step towards building a successful career in IT support—apply today!