IT Support Apprenticeship

Baltic Apprenticeships is excited to work alongside Cambridge Helpdesk who offer a wide array of online and in-person services to make customers' experience with them as comprehensive and welcoming as possible.

As a Technical Support Engineer, you'll provide technical support and advice to their customers and collaborate with their staff on ongoing and new projects. You'll handle tickets from phone calls, emails, and our support portal, with most support being remote and occasional on-site work.

Are you looking for a dynamic role where you’re constantly challenged and supported? Join their team and make a vital impact by applying!

In this role, you’ll work towards your IT Support Level 3 Apprenticeship delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Serve as a point of contact for customers across a range of products and services
• Track helpdesk tickets and incoming calls; raise and update support tickets and ensure deadlines and SLAs are met
• Set up, rebuild, and support various hardware
• Manage customer assets from delivery to installation (some lifting required)
• Provide information by relevant methods to assist the senior management team with their reports
• Work on assigned project tasks for customers, such as email and data migrations

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• Salary £18,000 Per Annum
• Monday – Friday 8.30am – 5pm
• 1 hour lunch break
• 20 days annual leave plus bank holidays
• Private medical insurance after 3 months
• Standard pension enrolment

Desired Qualities, Skills and Knowledge:

• Good customer service skills
• Good written & verbal communication skills with a confident, friendly telephone manner
• A good listener, able to understand problems and diagnose faults
• Able to manage workflow with multiple tickets
• A willingness to learn new and existing technologies
• Grade 4/C in Math's and 5/C in English

Your Training with Baltic:

This apprenticeship provides the skills, qualifications and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support apprentice.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.