IT Apprenticeship

Our UK based team offer industry leading support, ensuring that all customers are kept up to date with every aspect of their account from the latest mobile handsets, increased connectivity speeds and threats to cyber security.    When you join, you’re teaming up with well-established experts dedicated to supporting your business. Our staff work hard to […]

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Our UK based team offer industry leading support, ensuring that all customers are kept up to date with every aspect of their account from the latest mobile handsets, increased connectivity speeds and threats to cyber security.   

When you join, you’re teaming up with well-established experts dedicated to supporting your business. Our staff work hard to understand the needs of your business and tailor a solution specifically to them.

We focus on keeping you connected, so you can focus on your business. We are looking for an enthusiastic IT Support Apprentice to join our team!

 

In this role, you’ll work towards your Level 3 IT Support Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.

 

A Typical Day in the Job:

 

  • Responding to help desk requests remoting and providing timely technical support
  • Escalating incidents to senior engineers
  • Assisting with the installation of hardware and software
  • Carrying out documentation updated and reporting to maintain accurate records
  • Assisting with sourcing IT equipment and software to support ongoing projects
  • Onboarding of new users and customers
  • Back up monitoring and system monitoring using our portals

 

Full training and support will be provided by your workplace mentor and from the Baltic team.

 

Salary, Hours & Benefits:

  • Monday to Friday, 9:00 AM to 5:00 PM
  • £16,000 Per annum
  • 20 days annual leave including bank holidays
  • Birthday off work
  • Free broadband at home
  • Free car valeting

Desired Qualities, Skills and Knowledge:

  • Great telephone manner
  • Good customer service skills
  • Interest in IT and networking
  • A good team player
  • Excellent written communication
  • Good attention to detail

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Technician.  

  

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted. 

 

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship. 

Vacancy Information

Telford

TF3 3BD

ICT Support Technician - Level 3

£16,000.00

J-010704

Apply Now

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