IT Engineer Apprenticeship

Nestled in the vibrant city of Sheffield, we're offering an incredible opportunity for anyone with a burning passion to embark on an exciting IT career journey within an esteemed and award-winning company. Baltic Apprenticeships are working with our client based in Sheffield to recruit for an IT Engineer Apprentice. This role will sit within the […]

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Nestled in the vibrant city of Sheffield, we're offering an incredible opportunity for anyone with a burning passion to embark on an exciting IT career journey within an esteemed and award-winning company.

Baltic Apprenticeships are working with our client based in Sheffield to recruit for an IT Engineer Apprentice. This role will sit within the ProSec team and is primarily responsible managing and completing device builds for clients. This includes the setup of new devices, and the repair or repurposing of existing kit. This role requires problem solving skills, a keen eye for detail, excellent organisation and communication.

The Build Engineer will work to support the wider ProSec team who are responsible for all planned and chargeable work (including projects and service requests), as well as security management and remediation.

They value individuality and encourage creativity among it's team members. They understand the importance of a healthy work-life balance, champion a flexible work environment, and are committed to continuous self-development and improvement. This mean you'll be part of a supportive and empathetic organisation that's genuinely dedicated to your advancement.

 

In this role, you’ll work towards your Level 3 Information Communications Technician delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

  • To ensure that all builds are completed within 3 or 5 day SLAs
  • To ensure that all repairs are completed within the relevant SLA
  • To follow device set up procedures, ensuring specific client requirements are adhered to
  • To support the Cyber Engineers in completing suitable tickets from he cyber queue
  • Manage ticket queue as per the defined Autotask ticket process
  • Plan, organise and structure work required to work efficiently and meet required deadlines

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

  • £14,000-£16,000 per annum
  • Monday to Friday 8am-4:30pm or 9am-5pm
  • 25 days annual leave plus Bank Holidays!
  • Pension scheme
  • Company social events
  • Friendly working environment
  • Great internal progression opportunties following the apprenticeship

Desired Qualities, Skills and Knowledge:

  • Excellent communication skills essential. 
  • Ability to manage a diverse workload and work calmly under pressure with an organised and methodical approach to tasks. 
  • Customer experience remaining the driver at all times. 
  • Exceptional team working skills.
  • Grade 5/C in GCSE English and Grade 4/C in GCSE Maths

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Technician. 

 

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

Vacancy Information

Sheffield

S43 4FD

ICT Support Technician - Level 3

£14,000.00

J-010629

Apply Now

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