IT Apprenticeship

Baltic Apprenticeships are excited to work alongside our clients who were formed in 2006, they boast an outstanding customer retention rate. Companies that use them for the first time continue year after year. What do they stand for? Integrity, Trust, Communication, and Service. Join their award-winning IT support and Cyber Security Hardening Services team and […]

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Baltic Apprenticeships are excited to work alongside our clients who were formed in 2006, they boast an outstanding customer retention rate. Companies that use them for the first time continue year after year. What do they stand for? Integrity, Trust, Communication, and Service. Join their award-winning IT support and Cyber Security Hardening Services team and benefit from a customer service-focused approach with an industry-leading 90+ Net Promoter Score.

If you would like to be a part of their team, apply now!

In this role, you’ll work towards your IT Support Level 3 Apprenticeship delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

  • Answering customer calls and logging and raising tickets
  • Fixing PCs, installing software, and troubleshooting issues
  • Providing first-line service desk support via telephone and remote access
  • Determining compatibility of hardware/software upgrades before implementation
  • Utilising PowerShell for various tasks
  • Hardware testing (HDDs, SSDs, RAM chips, motherboards, screens)
  • Software testing before mass rollout
  • Updating systems such as ConnectWise, Microsoft 365 / Azure
  • Installing PCs, laptops, thin clients, servers, copiers, and networks

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

  • Salary £14,000 Per Annum with salary increments throughout the year
  • 20 days holiday plus bank holidays
  • 37.5 hours per week, Monday – Friday, 8am – 5pm
  • Located on the Metro line (driving preferred; car parking available on-site)
  • Growth opportunities in a rapidly expanding business

Desired Qualities, Skills and Knowledge:

  • Proactive, ambitious, and eager to learn
  • Excellent communication skills and comfortable speaking with customers
  • Strong problem-solving abilities
  • Basic knowledge of IT hardware and software
  • Grade 4/C in Math's and 5/C in English

Your Training with Baltic:

This apprenticeship provides the skills, qualifications and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support apprentice.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

Vacancy Information

Newcastle

NE31 2EX

ICT Support Technician - Level 3

£14,000.00

J-010624

Apply Now

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