IT Support Apprentice

Are you passionate about technology and eager to kick-start your career in IT support? We are looking for a motivated and enthusiastic individual to join this vibrant team as a Level 3 IT Support Apprentice. As an Apprentice IT & Communications Technician, you will play a crucial role in providing technical support for software and […]

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Are you passionate about technology and eager to kick-start your career in IT support? We are looking for a motivated and enthusiastic individual to join this vibrant team as a Level 3 IT Support Apprentice.

As an Apprentice IT & Communications Technician, you will play a crucial role in providing technical support for software and systems within their group companies.

In this role, you will install and maintain software and hardware systems, set up and manage user accounts, and ensure the smooth operation of the digital IT communications network. You will also have the opportunity to collaborate with third-party software support companies and assist colleagues with support tickets and technical guidance.

If you're ready to dive into the world of IT and make a real impact, this is the perfect opportunity for you. This apprenticeship programme will provide you with the key core skills and knowledge required to begin a career in IT as an Information & Communications Technician.

In this role, you’ll work towards your Information Communications Technician Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

  • Install software and hardware systems, including new equipment/users, Windows operating system, anti-virus programs, Office 365 applications, and other tools commonly used by team members.
  • Set up and maintain user accounts across business platforms, adjusting roles permissions and security policies where required
  • Support the efficient running of the digital IT communications network, performing various duties depending on current requirements, from mobiles to platforms.
  • Liaise with third-party software support companies assisting colleagues with support tickets and guidance.
  • Support all equipment moves, cable installation etc.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

  • £20,000 Per annum
  • Payday Advances
  • Access to financial Webinars
  • Income protection
  • Employee Assistance
  • Healthcare Cash Plan
  • Wellbeing discounts
  • Tax-Free Childcare
  • Option to buy Extra Holidays
  • Christmas savings club

Desired Qualities, Skills and Knowledge:

  • Eager and committed to learn
  • Confident user of MS Office packages including Word, Excel, with the ability to learn new systems quickly.
  • Familiarity with telephony and video conferencing tools is beneficial
  • Knowledge of networking protocols (TCP/IP, DNS) is welcomed
  • Excellent communication skills
  • Motivated team player
  • GCSE Grade 5 in English and 4 in Maths

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Apprenticeship.

  

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted. 

 

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship. 

Vacancy Information

Bournemouth

BH1 4NB

ICT Support Technician - Level 3

£20,000.00

J-010590

Apply Now

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