IT Support Apprenticeship

Dufeu IT Solutions Ltd is a successful, forward thinking, and motivated business based in Finedon who is currently recruiting an Apprentice IT Service Technician to join their growing team on a full time and permanent basis. We are an award-winning Managed Service Provider of IT, Cyber Security, VoIP Telephony, Print and Business mobile services. We […]

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Dufeu IT Solutions Ltd is a successful, forward thinking, and motivated business based in Finedon who is currently recruiting an Apprentice IT Service Technician to join their growing team on a full time and permanent basis.

We are an award-winning Managed Service Provider of IT, Cyber Security, VoIP Telephony, Print and Business mobile services. We have been in business for over a decade and support over 100 businesses Nationwide.

We offer a fantastic working environment in our newly renovated office where not only customer satisfaction, but employee satisfaction is key. You will work alongside a group of professional like-minded individuals and will work collaboratively to achieve the company goals.

Purpose of the role:

The focus of this position is to deliver first-class front-line service to our existing client base whilst working closely with other departments to ensure a seamless delivery that is fluent across the company. An integral part of this role is to ensure client satisfaction is at the forefront of all that we do while attaining figures and feedback aligning to our company values.

If you have the necessary skills and experience, want to work with great people and develop your career in a growing business, then we would love to hear from you.

In this role, you’ll work towards your IT Support Level 3 Apprenticeship delivered by our expert training team at Baltic Apprenticeships.

Responsible for but not limited to:

  • First line support for all service tickets via phone, desk director or email.
  • Ensuring workload is kept to a manageable portion and able to identify escalations where required.
  • Dealing with all customers general enquiries and complaints, processing them accordingly.
  • Communicating clients’ needs and expectations to the relevant internal department.
  • Manage and maintain customer network documentation.
  • Ensure that accurate, detailed information is collected and logged about every raised incident and service request to provide the relevant information to other support technicians as appropriate.
  • Ensuring clients experience the highest customer service levels by responding to requests in an appropriate, professional, and timely manner
  • Liaise with Service Manager on any incidents that arise or are predicted affecting service department or Dufeu IT Solutions
  • Identifying emerging technologies that would benefit both client and Dufeu and making recommendations based on.
  • Completion of Apprenticeship programme whilst managing other responsibilities within the service department.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

  • Salary £13.312 Per Annum.
  • 8:30 AM – 5:30 PM | Monday – Friday.
  • Potential for remote work at agreed times.
  • Newly renovated office environment.
  • Royal London Pension Plan.
  • Work night outs and social nights.
  • Employee of the month rewards.

Desired Qualities, Skills and Knowledge:

  • Keen interest in all thing’s technology
  • Excellent communication and customer service skills
  • Exceptional time management skills
  • Must work well in a collaborative environment and be able to communicate the values and mission of the organisation to clients.
  • Must align to company values – Respectful, Accountable, Team Player, Versatile, Inspirational, Have Fun
  • Grade 4/C in Math's and 5/C in English 

Your Training with Baltic:

This apprenticeship provides the skills, qualifications and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support apprentice.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

Vacancy Information

Northampton

NN9 5NZ

ICT Support Technician - Level 3

£13,312.00

J-010499

Apply Now

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