IT Support Apprenticeship

Are you a tech-savvy individual with a burning passion for all things IT? Are you ready to dive headfirst into a thrilling adventure in the world of technology? Look no further! We're on the hunt for a dynamic and ambitious individual to kick start their career as an IT Apprentice. Get ready to unleash your […]

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Are you a tech-savvy individual with a burning passion for all things IT? Are you ready to dive headfirst into a thrilling adventure in the world of technology? Look no further! We're on the hunt for a dynamic and ambitious individual to kick start their career as an IT Apprentice. Get ready to unleash your potential and chart a course towards a vibrant career filled with innovation and growth.

As an IT Apprentice, you will have the opportunity to learn and grow in a dynamic and supportive environment. Under the guidance of experienced professionals, you will gain hands-on experience across various areas of IT, including networking, security, software development, and technical support.

In this role, you’ll work towards your IT Support Technician Level 3 apprenticeship, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

·        Provide 1st line support via telephone to customers with their allocated accounts

·        Supporting with both hardware and software related issues

·        Virtual support for customers

·        Site visits

·        Troubleshooting customer equipment to find the route cause of the issues to either fix or pass it over to the 2nd or 3rd line support

·        Password resets

·        Call handling

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

·        £14,000 – £15,000 per annum

·        Monday – Friday

·        08:30am – 17:00 or 09:00 – 17:30

·        23 days holiday plus bank holidays

·        Access to company pension

·        Ability to grow within the company

·        Car allowance after completing the apprenticeship

·        Company events

Desired Qualities, Skills and Knowledge:

·        Passion for IT

·        Ability to communicate

·        Ability to work as a team

·        Committed to learning

·        Grade 4/C in Maths and 5/C in English GCSE

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an IT Support Technician.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

Vacancy Information

London

OX29 8LH

ICT Support Technician - Level 3

£14,000.00

J-010219

Apply Now

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