IT Support Apprenticeship
Are you passionate about diving into the ever-evolving realm of Information Technology? Ameco Solutions Ltd, a trailblazing technology company at the forefront of digital signage and media solutions, invites you to embark on a thrilling journey with them as they seek dynamic and tech-savvy individuals to join their team as an IT Apprentice. At Ameco […]
Are you passionate about diving into the ever-evolving realm of Information Technology? Ameco Solutions Ltd, a trailblazing technology company at the forefront of digital signage and media solutions, invites you to embark on a thrilling journey with them as they seek dynamic and tech-savvy individuals to join their team as an IT Apprentice.
At Ameco Solutions, they're not just shaping the future of IT; they're revolutionising it! As an IT Apprentice, you'll be at the heart of groundbreaking technology, working with a team that values innovation, collaboration, and continuous learning. Their commitment to excellence has propelled them to the forefront of the industry, and they're looking for individuals ready to contribute to their success story.
In this role, you’ll work towards your level 3 IT Support qualification, delivered by our expert training team at Baltic Apprenticeships.
A Typical Day in the Job:
- Provide unwavering technical support to engineers through various communication channels, including phone, email, instant messaging (WhatsApp and Teams), video calls, and efficient ticketing systems.
- Utilise a variety of RMS to remotely access screens, keeping track of Mifi devices, network connections, and content display. Conduct thorough equipment testing during internal configurations.
- Physically engage with hardware, booting up, powering, configuring content, and adjusting settings for digital screens. Establish individual networks for each screen using Mifi devices. Skillfully install, configure, and upgrade 4G routers.
- Seamlessly install and configure Android media players, ensuring precise tracking of data usage for enhanced performance.
- Conduct software updates, including media player and RMS updates. Navigate the intricacies of wireless network connections, creating SSIDs, and connecting devices using Mifi devices.
- Champion automatic disaster recovery by strategically saving data to servers, eliminating reliance on local storage. This pivotal responsibility ensures the resilience of their IT infrastructure.
Full training and support will be provided by your workplace mentor and from the Baltic team.
Salary, Hours & Benefits:
- £15,000 per annum
- Working Monday-Friday, 9am – 5:30pm
- 35 hours per week with 1 hour lunch break
- 24 days holidays plus bank holidays
- Onsite parking
- Onsite Café
- Mileage expenses paid for work-related travel
Desired Qualities, Skills and Knowledge:
- A driving license with access to your own car is required for this role
- 12 months clean driving license due to driving the company van
- Flexibility to work weekends as the role progresses
- Happy with manually moving equipment
- Proactive individual
- Strong communication skills including over the phone
- Willingness to learn
- A grade 4 in Maths and grade 5 in English at GCSE is required for this role
Your Training with Baltic:
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support technician.
If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.
You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.