Apprentice Service Desk Analyst

Are you passionate about technology and eager to kickstart your career in IT? Serco is looking for a talented and motivated IT Support Apprentice to join their dynamic team. In this role, you will have the opportunity to learn, grow, and make a real impact in the IT industry.

Serco was founded in the UK in 1929 and is a FTSE top 250 company managing over 500 contracts worldwide. Employing over 50,000 people, they operate internationally across four geographies: UK & Europe, North America, Asia Pacific and the Middle East.

They have a wealth of experience supporting and guiding apprentices through their programme to become effective IT Support technicians, there is no better place to kick-start your career!
As an IT Apprentice, you will be an essential part of the team, responsible for working on a 1^st line support helpdesk to resolve IT queries in line with SLAs. This is a perfect opportunity to develop your IT skills and reach your true potential, what are you waiting for? Apply below!

In this role, you’ll work towards your Information Communication Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Providing 1st line helpdesk support to customers
• Log and respond to tickets on the helpdesk
• Work towards delivering a high-quality IT support service in line with target SLAs
• Understands the relationship between work processes and the business
• Answer all contacts within contractual SLAs and meet all other SLA and KPI targets

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• Salary – £ 17,000
• Monday – Friday – Shifts between 8 AM to 6 PM
• 25 Days Annual Leave
• Length of service holiday increases
• Serco benefits package
• Employee assistant service
• Solihull Bid Card

Desired Qualities, Skills and Knowledge:

• Passion and interest in IT
• Good communication skills
• Eager to learn and grow
• Organisational skills
• Customer service experience
• Can use initiative when working independently
• Grade 4/C in Math’s & English GCSE

Your Training with Baltic:
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.
 
Next Steps:
If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:
You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.