IT Support Apprenticeship

Calling all aspiring IT Support technicians!� King Edward VI Foundation Trust �has an exciting opportunity for an �IT Support Apprentice� to join their team of experts.
King Edward VI Camp Hill schools are happy, flourishing, and friendly communities as well as outstandingly successful, selective grammar schools. The IT tech team supports both Camp Hill Boys & Camp Hill Girls schools, across one network infrastructure. Support consists of all technologies that utilise this infrastructure, including Microsoft File & Print Services, VOIP & Biometrics.
You will receive amazing benefits working for King Edward VI Foundation Trust such as a brilliant starting salary of� �18,500 , early finishes on Thursdays & Fridays, Bank Holidays off, and unparalleled support from your mentor to help guide and support you through your apprenticeship.
You will be an essential part of the team as an IT Apprentice, responsible for a wide range of tasks such as installing/troubleshooting software, responding to helpdesk inquiries, and everything in-between to enhance your IT skills to become an effective IT support technician.
In this role, you?ll work towards your Information Communication Technician qualification, delivered by our expert training team at Baltic Apprenticeships.
A Typical Day in the Job:
Monitoring the IT Helpdesk, responding to support tickets based on priority level and following the escalation process when necessary. User management e.g. setting up new accounts, granting access for employees to relevant company resources. Support with core Microsoft applications e.g. SharePoint, Teams, OneDrive, Office apps (including Word, Excel, PowerPoint etc.). Audio/visual technology support for Boardroom meetings. Using Mobile Device Management tools (such as Microsoft Endpoint Manager and Jamf) to install, configure, upgrade, and maintain client device systems and software, ensuring compatibility and functionality. Understand and use cloud and virtualisation technologies, such as cloud-based services, server, application, and network virtualisation. Systems include: Microsoft Azure, Sophos Central, Cisco Meraki Document and report incidents, problems, solutions, and feedback using appropriate tools and systems.
Full training and support will be provided by your workplace mentor and from the Baltic team.
Salary, Hours � & � Benefits:
Salary – �18,500 Monday ? Wednesday 8:15 am ? 16:45 pm (includes 1-hour lunch) Thursday ? Friday��8:15 am ? 16:15pm (Includes 1-hour lunch) 25 days? holiday per year (rising according to the length of service), plus 8 bank holidays and 4 concessionary days where the School is closed. School-provided laptop Membership in a regulated Pension Scheme. Access to training courses and funding towards role-related professional qualifications for eligible employees. Access to CBT Nuggets A programme of Continuing Professional Development, including apprenticeships. Free parking on the School site. Free access to the school gym (where applicable). Free access to an Employee Assistance Programme offering free, 24-hour confidential assistance. Access to Birmingham Hospital Saturday Fund (BHSF) for cashback on health-related purchases. UAC discounted summer camps ? 50% off fees.
Desired Qualities, Skills, and Knowledge:
Problem solving skills Knowledge of digital systems Familiarity with Microsoft 365 Good communication skills Self motivated to learn and grow Grade 4/C in Math?s & English GCSE or Functional Skills Level 2
Your Training with Baltic:
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.
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Next Steps:
If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.
Eligibility Criteria:
You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.