IT Support Engineer

  • By downloading this resource, you are consenting to opt-in to receive marketing communications from us. You may unsubscribe from our communications at any time. For more information on how we store your data, view our Privacy Policy.

What’s the job?
As an IT Support Engineer, you’ll play a crucial role in our daily operations by assisting colleagues with their IT equipment and system issues. Your hands-on approach to managing and resolving any IT-related challenges ensures minimal disruption to work and maintains high productivity across the team. Your technical knowledge and problem-solving skills are key in diagnosing and fixing hardware and software problems, contributing significantly to our operational efficiency.

Responsibilities (including but are not limited to):

  • Efficiently manage the helpdesk ticketing system to ensure quick resolution of issues within our Service Level Agreement (SLA) guidelines.
  • Diagnose and resolve hardware-related issues across various IT systems.
  • Address and troubleshoot software-related problems to ensure smooth functionality.
  • Identify and fix issues related to network connectivity and performance.
  • Troubleshoot and maintain Azure VMs, ensuring optimal performance and availability.
  • Provide technical support to IT Coaches delivering Azure-based courses.
  • Continuously monitor and maintain the integrity and performance of systems and networks.
  • Assist in the deployment of new applications across the organisation.
  • Facilitate the introduction of new hardware, ensuring seamless integration into existing systems.
  • Deliver exceptional customer service while interacting with colleagues and learners, ensuring their IT needs are met promptly and effectively.
  • Collaborate closely with third-party companies to enhance service delivery and resolve complex issues.
  • Depending on your level of experience you may be enrolled onto a Level 4 Network Engineer Apprenticeship.

Essential knowledge, skills and experience:

  • Strong analytical and problem-solving abilities to effectively handle IT challenges.
  • Collaborative team working skills to foster a positive and productive work environment.
  • Good customer service capabilities to address user needs effectively.
  • Good communication skills, both in writing and speaking, ensuring clear and concise information exchange.
  • Proficient knowledge of various technologies including Office 365, Active Directory, DNS, DHCP, Azure AD, Azure VMs, Teams Phone (Direct Routing), Windows Server, Hyper-V, network switch, and router configurations, as well as ConnectWise.
  • A methodical approach to managing tasks and projects.
  • Experience in managing networks and troubleshooting network related issues.
  • A minimum of two years of experience in the IT support field, demonstrating a solid track record in technical assistance and problem resolution.

Our Benefits:

We’re passionate about you, your well-being, your performance, your development, and your overall experience at Baltic. Here are some Baltic benefits that you can look forward to:

  • Fantastic progressions opportunities – we look to reward internal success!
  • Fun environment with exciting social events
  • Early finish every Friday
  • 25+ days annual leave
  • Never work weekends or Bank Holidays
  • Full office shutdown between Christmas and New Year’s Day
  • Additional Life Event holiday every year
  • 2 Additional Well-Being Days off every year
  • Access to free well-being support, SPILL Services
  • Discounted gym membership

Vacancy Information

Pioneer House, Morton Park, Darlington (office-based role)

£23,000- £27,000 per annum

40

Permanent

Apply Now