COURSE SUMMARY

This Level 3 programme equips learners with the core skills and competencies they’ll need to thrive in an IT support role.

Our programme has been designed to support entry-level and junior helpdesk technicians, network support technicians, and those working in first or second line IT support roles.

Our five technical training modules will provide learners with the tools and knowledge to troubleshoot technology issues and solve IT problems. As apprentices progress through this course, they will learn skills including installing hardware and software, network troubleshooting and implementing security fixes for local and cloud-based systems.

On this programme, an apprentice is required to evidence the following workplace curriculum:

  • Risk reduction/hazard mitigation (health and safety)
  • Use of a range of tools for professional communication
  • Secure connection of a range of devices to the company network
  • Use of tools for hosting/analysing data
  • Use of tools for testing, troubleshooting and analysing problems
  • Configure a range of hardware in accordance with business requirements
  • Configure a range of software in accordance with business requirements

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LEVEL
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ADVANCED

PROGRAMME DURATION
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12-15 MONTHS

TRAINING METHOD
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SMART CLASSROOM

MODULE 1
Network and Architecture

This module embeds technical skills and knowledge around network architecture, maintenance, and security.

Learners will build their knowledge of both wired and wireless networks, including the use of cabling and connectivity tools; maintenance processes; the fundamentals of computer configuration; and network security considerations.

This training will cover TCP/IP networking configuration, the OSI model and the application of computational unit notation.

This unit is delivered remotely over 4 days through the SMART Classroom, followed by a 1 day exam.

MODULE 2
Mobility and Device Fundamentals MTA

This module establishes fundamental knowledge of Windows mobility and devices. Learners who successfully complete this module will achieve a Microsoft Technology Associate (MTA) credential.

During this module, learners will gain hands-on experience with Windows devices and build their knowledge of: device configuration; data access and management; authentication and authorisation for remote devices; disaster recovery; device security; and cloud-based services such as Azure, Office365 and Intune.

This unit is delivered remotely over 4 days through the SMART Classroom, followed by a 1 day exam.

MODULE 3
Windows Server MTA

This module focuses on building proficiency with Windows Server. This technical training will cover the concepts and technologies around Windows Server administration including server installation; server roles; Active Directory; and storage, server maintenance and performance.

Learners who successfully complete this module will achieve a Microsoft Technology Associate (MTA) credential.

This unit is delivered remotely over 4 days through the SMART Classroom, followed by a 1 day exam.

MODULE 4
Coding and Logic

This module offers a comprehensive introduction to coding and logic used specifically in IT support roles. Learners will build their understanding of: scripting at the command line to support server administration; the features and benefits of various programming languages; application lifecycle management; the fundamentals of website development; and practical applications of data structures and algorithms.

This unit is delivered remotely over 4 days through the SMART Classroom, followed by a 1 day exam.

MODULE 5
Business Processes

This module is designed to develop a detailed understanding of the wider business contexts around IT support roles. This training includes key concepts such as the service management lifecycle; continual service improvement; and ITIL practices for service management.

This unit is delivered remotely over 4 days through the SMART Classroom, followed by a 1 day exam.

APPRENTICESHIP COMPONENTS
Competency Workshops

Competency Workshops are designed to prepare apprentices in gathering workplace evidence to build their portfolio. Workshops take a holistic approach, mapping key skills and competencies around a specific work problem that Infrastructure Technicians commonly face. There are three workshops in total, which build on the following competencies:

  • Problem Solving
  • Performance
  • Remote Infrastructure
  • Data
  • Communication
  • IT Security
  • Workflow Management

Each workshop will address three or more competencies within different work-based scenarios, with the final workshop focused on all 7 core skills.

END POINT ASSESSMENT

The End Point Assessment is completed in the last few months of the apprenticeship and includes the following:

  • Employer Reference
  • Summative Portfolio
  • Synoptic Project
  • Interview
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Want to find out more about our Infrastructure Technician programme? Download our course outline!Download Guide

Progression Opportunities

Our higher Level 4 apprenticeships offer a more thorough, in-depth look at the role and the chosen field. Most importantly, the training will help improve performance and will allow ambitious apprentices to climb the career ladder.

Following this programme, apprentices can progress onto the following programmes:

Smart Classroom

Our apprentices come together from all over the country and work together in the smart learning environment, interacting, communicating and engaging with the best technical trainers in IT, Software and Digital Marketing. Our SMART Classrooms are technology enhanced, cloud-based classrooms that deliver training by integrating learning technology.

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