INFRASTRUCTURE TECHNICIAN

An Infrastructure Technician apprenticeship involves using technical knowledge and understanding to support customers with their queries and issues. Apprentices will learn skills such as installing hardware and software, network troubleshooting and implementing security fixes for both local and cloud-based systems.

Level
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Advanced

Programme Duration
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12-15 Months

Training Duration
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5 Weeks

Training Method
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Smart Classroom

Training Schedule
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5-8 Weeks

Unit 1
Network and Architecture

This unit is delivered over 4 days through the SMART Classroom. This will be followed by a 1 day exam at a local test centre.

  • Understand the use of a range of cabling and connectivity, the various types of antennas, wireless systems and IT test equipment
  • Understand maintenance processes
  • Understand the fundamentals of computer configuration
  • Understand the architecture of computer and business systems
  • Understand the application of computational unit notation
  • Understand networking skills necessary to maintain a secure network
Unit 2
Mobility and Device Fundamentals MTA

This unit is delivered over 4 days through the SMART Classroom. This will be followed by a 1 day exam at a local test centre.

  • Understanding device configurations
  • Managing file sharing, data access and management
  • Configuring device security in different network scenarios
  • Configuring authentication and authorisation services for remote devices
  • Utilising cloud services including Intune, Azure and Office365
  • Disaster recovery, fault tolerance and high availability
Unit 3
Windows Server MTA

This unit is delivered over 4 days through the SMART Classroom. This will be followed by a 1 day exam at a local test centre.

  • Understanding server installation
  • Understanding server roles
  • Understanding Active Directory
  • Understanding storage
  • Understanding server performance management
  • Understanding server maintenance
Unit 4
Coding and Logic

This unit is delivered over 4 days through the SMART Classroom. This will be followed by a 1 day exam at a local test centre.

  • Understand similarities and differences between a range of coding and logic
  • Working/scripting at command line: supporting any server work
  • Understand and recognise different coding and language
  • Understand application life cycle management
  • Understand algorithms and data structures
  • Understand web page development

 

Unit 5
Business Processes

This unit is delivered over 4 days through the SMART Classroom. This will be followed by a 1 day exam at a local test centre.

  • Terminology, structure and core principles of ITIL practices for Service Management
  • Service strategy, design and transition
  • Implement service management
  • Service Operation day to day management of the ICT Infrastructure
  • Continual Service Improvement
  • Service Management Lifecycle

 

Apprenticeship Component
Assessment Plans

Assessment plans are an essential part of a Baltic apprenticeship. They are assigned ‘projects’ used evidence the knowledge and skills obtained throughout the programme. 

The plans are used to ensure apprenticeship training is being put into practice, by providing examples of tasks and activities undertaken in the workplace. 

As part of the end point assessment (EPA), the assessment plans will build the Summative Portfolio. This will be reviewed by an external assessor and will contribute to the overall grade of the apprenticeship. 

There are 9 assessment plans to be completed throughout the Infrastructure Technician programme.

Functional Skills
  • Level 2 – Maths (5 day course, SMART Classroom & 1 day exam)
  • Level 2 – English (5 day course, SMART Classroom & 1 day exam)

Functional skills will be delivered via SMART Classroom, with full day sessions over the course of a week.  At the end of the week, learners will be required to sit a final exam held at a local test centre. In order to be exempt from this training, sufficient evidence on prior qualifications should be provided before induction.  Learners who do not provide relevant exception certificates will be automatically enrolled onto the additional courses.

End Point Assessment

The End Point Assessment is completed in the last few months of the apprenticeship and includes the following:

  • Employer Reference
  • Summative Portfolio
  • Synoptic Project
  • Interview

Smart Classroom

Our apprentices come together from all over the country and work together in the smart learning environment, interacting, communicating and engaging with the best technical trainers in IT, Software and Digital Marketing. Our SMART Classrooms are technology enhanced, cloud-based classrooms that deliver training by integrating learning technology.

Infrastructure Technician

On this programme, an apprentice is required to evidence the following activities in the workplace:

  • Risk reduction/hazard mitigation (health and safety)
  • Use of a range of tools for professional communication
  • Secure connection of a range of devices to the company network
  • Use of tools for hosting/analysing data
  • Use of tools for testing, troubleshooting and analysing problems
  • Configure a range of hardware in accordance with business requirements
  • Configure a range of software in accordance with business requirements

Progression Opportunities

Our higher Level 4 apprenticeships offer a more thorough, in-depth look at the role and the chosen field. Most importantly, the training will help improve performance and will allow ambitious apprentices to climb the career ladder.

Following this programme, apprentices can progress onto the following programmes:

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