INFRASTRUCTURE TECHNICIAN

An Infrastructure Technician apprenticeship involves using technical knowledge and understanding to support customers with their queries and issues. Apprentices will learn skills such as installing hardware and software, network troubleshooting and implementing security fixes for both local and cloud-based systems.

UNIFIED COMMUNICATIONS

A Unified Communications Technician apprenticeship involves establishing and maintaining communications systems under supervision. Using a range of remote and physical tools and equipment, apprentices will install basic communication hardware and software and deal with routine service requests from both internal and external sources.

Level
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Advanced

Programme Duration
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12-15 Months

Training Duration
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5 Weeks

Training Method
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Smart Classroom

Training Schedule
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5-8 Weeks

Unit 1
Network and Architecture

This unit is delivered over 4 days through the Smart Classroom, followed by a 1 day exam at a local test centre. There is no exam for apprentices following the Unified Communications route.

  • Understand the use of a range of cabling and connectivity, the various types of antennas, wireless systems and IT test equipment
  • Understand maintenance processes
  • Understand the fundamentals of computer configuration
  • Understand the architecture of computer and business systems
  • Understand the application of computational unit notation
  • Understand networking skills necessary to maintain a secure network
Unit 2
Mobility and Device Fundamentals MTA

This unit is delivered over 4 days through the Smart Classroom, followed by a 1 day exam at a local test centre. For apprentices following the Unified Communications route, the exam is available on request but is not mandatory.

  • Understanding device configurations
  • Managing file sharing, data access and management
  • Configuring device security in different network scenarios
  • Configuring authentication and authorisation services for remote devices
  • Utilising cloud services including Intune, Azure and Office365
  • Disaster recovery, fault tolerance and high availability
Unit 3
Cloud Fundamentals MTA

This unit is delivered over 4 days through the Smart Classroom, followed by a 1 day exam at a local test centre. For apprentices following the Unified Communications route, the exam is available on request but is not mandatory.

  • Understanding cloud principles and delivery mechanisms.
  • Cloud security requirements and policies
  • Types of cloud services and their providers
  • Enabling Microsoft cloud services including Office365, Azure and Intune
  • Administering Microsoft cloud services
  • Using and configuring Exchange Online, SharePoint Online, OneDrive and Skype for Business
Unit 4
Coding and Logic

This unit is delivered over 4 days through the Smart Classroom, followed by a 1 day exam at a local test centre. There is no exam for apprentices following the Unified Communications route.

  • Understand similarities and differences between a range of coding and logic
  • Working/scripting at command line: supporting any server work
  • Understand and recognise different coding and language
  • Understand application life cycle management
  • Understand algorithms and data structures
  • Understand web page development

 

Unit 5
Business Processes

This unit is delivered over 4 days through the Smart Classroom, followed by a 1 day exam at a local test centre. There is no exam for apprentices following the Unified Communications route.

  • Terminology, structure and core principles of ITIL practices for Service Management
  • Service strategy, design and transition
  • Implement service management
  • Service Operation day to day management of the ICT Infrastructure
  • Continual Service Improvement
  • Service Management Lifecycle

 

Functional Skills

This is subject to evidence provided.

  • Level 2 - Maths
  • Level 2 - English

Learners who require Functional Skills will be supported using the Smart Classroom and the sessions will last half a day each. Exams will be held in a local test centre.

End Point Assessment
The End Point Assessment is completed in the last few months of the apprenticeship. It includes an Employer Reference, Summative Portfolio, Synoptic Project and an Interview.

Smart Classroom

Our apprentices come together from all over the country and work together in the smart learning environment, interacting, communicating and engaging with the best technical trainers in IT, Software and Digital Marketing. Our Smart Classrooms are technology enhanced, cloud-based classrooms that deliver training by integrating learning technology.

Infrastructure Technician

On this programme, an apprentice is required to evidence the following activities in the workplace:

  • Risk reduction/hazard mitigation (health and safety)
  • Use of a range of tools for professional communication
  • Secure connection of a range of devices to the company network
  • Use of tools for hosting/analysing data
  • Use of tools for testing, troubleshooting and analysing problems
  • Configure a range of hardware in accordance with business requirements
  • Configure a range of software in accordance with business requirements

Unified Communications Technician

On this programme, an apprentice is required to evidence the following activities in the workplace:

  • Analyse system problems by selecting and using the appropriate tools and techniques in line with organisation guidance.
  • Select the most appropriate solution to fault resolution, using the relevant logistical support where appropriate, or escalate to a higher-level where necessary.
  • Install and configure appropriate components and/or systems appropriate to the organisation or client.
  • Select and use the appropriate diagnostic tools to monitor, test and react to network performance
  • Undertake hardware or software upgrades appropriate to the organisation.
  • Interpret technical specifications for activities and maintain accurate records.
  • Respond effectively with customers and provide technical support to them in line with organisation process.
  • Document completed tasks in accordance with agreed organisational procedures.
  • Competently cable or connect equipment in line with technical requirements.
  • Install and work with a variety of digital communication mediums appropriate to the organisation

Progression Opportunities

Our higher Level 4 apprenticeships offer a more thorough, in-depth look at the role and the chosen field. Most importantly, the training will help improve performance and will allow ambitious apprentices to climb the career ladder.

Following this programme, apprentices can progress onto the following programmes:

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