Jack Makin - Clever IT



Junior Support Engineer Jack has recently completed his Level 3 IT apprenticeship at Horwich based Clever IT. After achieving a distinction grade, he’s now keen to continue his apprenticeship journey by progressing onto a Level 4 IT Professional programme.

What made you choose the apprenticeship route?

With an apprenticeship, I got on the job experience as well as the training. If you go to university, the syllabuses tend to be outdated, then when you finish you’ve got no job experience and you’re three years behind everyone else.

It was also the prospect of being able to earn money while learning valuable skills that attracted me to apprenticeships. Being in a working environment and making friends is also great - I would 100% recommend it over going to university or college.

What is your role within the business?

My day to day role is doing Level 1 support. That involves taking calls, logging in our ticketing system, dealing with problems such as password issues, printer issues, setting up new machines, networking and more.

How have your skills improved over the course of your apprenticeship?

My skills have definitely improved. When I initially started the apprenticeship, I did have some knowledge, but there were things I needed help with. But now that I’ve been at the company for just over a year, I’m so much more confident and I don’t have to keep asking people questions. I’m a lot more independent and I’ve grown as a person.

How have you felt supported by Clever IT?

I’ve felt really supported by the company. Since I’ve started, everyone has been very friendly and has given me support whenever I needed it. My line manager always makes sure I’m up to date with my deadlines and the whole team is there to answer any questions I have.

How have you felt supported by Baltic?

They always check in to make sure I’m doing well and to see if I need any support. Paige, my assessor, has been great at helping me throughout the whole process and has always made time for me. I’ve felt really supported by Baltic.

How will your responsibilities change when you progress onto your level 4 programme?

My responsibilities have changed a little bit. I’m no longer an apprentice, I’m a Junior Support Engineer. This came with a bit of a pay rise, so it’s a step up the ladder. I’ll still be doing a lot of the same things I did as an apprentice, but I’ll also be going out to sites a lot more and doing some field engineer work.

What advice would you give to other apprentices wanting to get a distinction?

Be as thorough as you can be in your coursework. When it comes to your final project, just make sure you read everything and fully understand it all before you get started. Try to stay focused solely on the project while you’re doing it, and document everything along the way as it helps you when you come to your final interview. If you ever need support, speak to team you’re working with or speak to Baltic. The help is there, you just need to ask for it.


What are your opinions on our SMART Classroom training?

I really like the way it’s done as it’s very convenient. It’s better than being in a classroom because you still get the functionality without having to travel. I’d 100% recommend Baltic to other apprentices. The whole team are so friendly, from our account manager Natalie, to my assessor Paige. They even brought me some cakes when I passed my apprenticeship which was amazing!

If you are thinking about an apprenticeship then I’d say to just go for it! I was a bit unsure about going on to it at first but now I’m so happy I did. I’m looking forward to moving onto my level 4 apprenticeship.

Start your own career in IT with an Infrastructure Technician apprenticeship.

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