Careers - Annie Rockett
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Employee Name: Annie Rockett
Role: Head of Operations
Length of Service: 4 years
I am Head of Operations here at Baltic, with overall responsibility for our Operations Team consisting of Customer Relations, Inductions and Administration. I have been with Baltic since May 2015 and have had a succession of promotions from Temporary Administrator, Customer Relations Co-ordinator, Senior Customer Relations Co-ordinator, Operations Team Leader, Operations Manager and now Head of Operations.
What I love the most about my job is the challenges and diversity it provides. Working closely with our customers means that no day is the same and, whilst each customer’s needs are different, our approach to supporting them remains the same. I enjoy the challenge of trying to ensure all of our customers are happy!
The thing I love most about Baltic is our People & Culture. Everyone I work with makes coming to work enjoyable and the company culture promotes working hard and being rewarded for it, whether that be through our Value Mugs or our Baltic Awards. Baltic recognises its people and encourages us all to achieve and succeed!
The support at Baltic is amazing! From the MD to HR, Managers to wider colleagues I know I can go to anyone with a problem or a question and they will do their best to support me. I think my career journey shows there are definitely opportunities for growth within Baltic. If you have a good work ethic, a keenness to do well and you know how to have fun along the way – you can really make your mark and forge a career here!