Job Information:

Job Title: Client Engagement Manager 

Department: Sales 

Line Manager: Regional Client Engagement Manager 

Location: London

Contract: Permanent

Salary: Up to £33,000.00 per annum (depending on experience) + £50k OTE

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Who We Are

We are a dedicated IT and Digital Apprenticeship Provider based in the North-East, working throughout the whole of the UK, and now embarking on a new adventure in London. We’re passionate about transcending the boundaries of traditional education and, by working with employers such as Aviva, Serco and Tesco, we’re empowering a diverse generation of tech professionals to shape the future of the digital landscape in the UK.

What's the job?

As an Client Engagement Manager, you will be responsible for engaging with London’s IT, Digital and Tech businesses to identify and create apprenticeship opportunities for young people. Working alongside our marketing, talent recruitment and client engagement teams, we will develop a strong team ethos and spirit, supporting the overall business goals, whilst having fun along the way.

This is a brand new role, created as part of Baltic Apprenticeships’ expanding city-centre hub network. This is an exciting opportunity to make the role entirely your own, and to carve out a space for Baltic apprentices within London’s IT, Digital and Tech sector. You will be working alongside a team of supportive colleagues working in similar roles.

Role Responsibilities (include but not limited to):

  • Participate in London’s IT, Tech and Digital skills conversation
  • Educate local employer networks on the apprenticeship talent solution
  • Identify, prospect and generate new apprenticeship opportunities in your region
  • Attend business development meetings with customers and convert apprenticeship opportunities
  • Coordinate with recruitment colleagues to fulfil created opportunities
  • Collaborate with Baltic colleagues working on the same account to ensure the highest levels of service across each function
  • Develop and maintain long-term relationships with accounts retaining a minimum of 80% beyond the existing service
  • Communicates client needs and demands to SMT
  • Forecast and track client account metrics
  • Keep records of client transactions
  • Adhere and promote the company values and core mission

Essential Skills and Experience:

  • Previous experience in a sales, business development or client engagement role
  • Excellent communication skills, with an ability to build long-lasting and trusted relationships
  • Exceptional customer service skills, with the ability to understand customer need and deliver solutions focused outcomes
  • Proficiency with the use of IT systems and databases including Microsoft Office programs
  • Strong project, time and task management skills
  • Creative thinker, with a flair for innovation and continuous improvement
  • Strong analytical skills, with an ability to interpret and use data to inform decision making
  • Understands and shares in our vision, mission and core purpose
  • Must hold a valid UK driving license

Desirable Skills and Experience:

  • Previous experience in the apprenticeships, training or education sector
  • Previous experience in the tech or digital sector
  • Strong relationships and networks in the regional tech and digital sector
  • Knowledge of the digital skills gap
  • Knowledge of the tech and digital sector
  • Good understanding of our company values and people behaviours

How to apply:

If this sounds like the perfect role for you, and you are ready to join our #ChangingFutures mission, submit your CV and Covering Letter using the 'Apply Now' button below.

All applications and candidate data will be used, stored, retained and confidentially deleted in accordance with our Employee Privacy Policy.

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