Meet our Champion: Jacob

Written on: 17 January 2023

Written by: Anna Peart

Topic

[Apprenticeships, Apprentice]

Welcome to the first Meet our Champion instalment of 2023!

What better way is there to start the year off than to introduce you to our new champion: Jacob!

Jacob is currently undertaking his level 3 IT Support Technician Apprenticeship with ACCORD Multi Academy Trust. We are excited for you to find out more about Jacob’s impressive Apprenticeship journey below.

Q: BEFORE YOU STARTED YOUR APPRENTICESHIP, WHAT WERE YOUR CAREER GOALS AND EXPERIENCES?

Upon leaving school I found myself falling into the 6th form of the same academy for ease of transition. I knew instantly that the setup was not for me but stuck it out until the very end. I studied A level Computer Science and had really enjoyed the course content as I have always had an interest in computers and gaming in general. It was during this time that I had discovered my favour for vocational learning through getting work experience as an AV engineer.

Shortly after leaving 6th form, I decided to go ahead and revisit college as an electrician. I studied a Level 3 and passed at the end of 2020. After this, I went into the construction field as an AV engineer and became self-employed for 2 years. It was at the start of 2022 that I decided a change was needed as I could no longer see myself working in that industry.

I ended up meeting my current boss through some of the work opportunities granted for me as an engineer and he let me know that there was an Apprenticeship available at his organisation. I researched the role and found that it would be an ideal path for me. The decision was very simple for me and took almost no self-deliberation. I went ahead and applied for the role, and this led me to where I am now.

Q: WHAT APPEALED TO YOU ABOUT TAKING THE APPRENTICESHIP ROUTE?

I found through the experience of going to a building college, that vocational courses/roles were more applicable to me as an individual. Whilst I enjoy the concept of learning academically, I always found it hard to concentrate when in school. Due to an Apprenticeship having a balance of the two, I thought that this would be a perfect situation to place myself in for progression in my career. Also, due to you being in a fully functioning business environment, I feel that Apprenticeships give you the chance to gain a sense of fulfilment knowing that the work you are doing ultimately is increasing the efficiency of the business.

Q:WHAT KINDS OF TASKS AND RESPONSIBILITIES DO YOU HAVE IN YOUR JOB ROLE?

ACCORD MAT is a collection of schools in West Yorkshire meaning that I am part of a team that is responsible for the maintenance and upgrades of ICT systems across multiple sites. Day-to-day responsibilities can range from simple keyboard and mouse replacements due to general wear and tear or intentional damage, to troubleshooting in a timely and effective manor during complete system failure. Due to us having many breaks through the year for teaching staff and students alike, it is during this time that we can upgrade the hardware in ICT suites or things server end. This allows us to make sure that we are as up to date with technological advances in our field and make sure that the students have the best learning experience possible.

Q:WHAT HAS YOUR GREATEST ACHIEVEMENT BEEN IN YOUR APPRENTICESHIP JOURNEY SO FAR?

My Apprenticeship journey has been one in which I feel I have not only been able to become more knowledgeable about my chosen field, but also, I have developed as a person and continue to do so, daily. I have learnt a lot about professionalism in the workplace and ultimately, I have been able to develop by learning key skills such as: organisation; resilience and communication.

My greatest memory so far was during a disaster in which a fuse board managed to cause significant amounts of damage to a whole wing of one of our school’s electrics. This meant that projectors, computers, speakers etc, were damaged and needed to be replaced before the next working day. All the IT staff banded together and began taking down the old equipment and began installing the new equipment. Whilst this may not appear “fun” to some of you, it was a time in which we all bonded and worked as a cohort to ensure business functionality was restored before anyone was impacted. We managed to make it enjoyable by playing music and talking about general life with each other as opposed to talking about work.

Q:WHAT work TIPS, TOOLS, OR LIFE HACKS DO YOU WISH YOU HAD KNOWN ABOUT EARLIER?

One recommendation that I would make is to take each day as it comes. We all have bad days at work and there is always another bump in the road that will come. Rather than taking bad days as setbacks, use them for good! Learn from the mistakes that were made and focus on how to prevent them in the future. We are all apprentices, and we will make mistakes but remember we are LEARNING on the job meaning that if we progress and learn the steps – we can prevent this happening in the future.

Be sure to take small victories as motivation. Some days we may not get round to doing 1,000 tickets, but we can take the tasks we have completed as a note that we have helped someone. Their problem is resolved, and this will help them to complete their job. Ultimately think of the integration that you have re-enabled by helping that person. They will now be able to work amongst their team and you have helped restore that full functionality of colleagues.

DISCOVER MORE:

We hope this blog has provided you with an exciting insight into our Champion Jacob’s Apprenticeship.

To learn more about our Level 3 IT Support Technician Apprenticeshipdownload our detailed programme outline, or get in touch with our friendly team to find out more.

If you’re a current apprentice and are interested in becoming a Baltic Champion, register your interest! As a Baltic Champion, you can volunteer for as much or as little as you like, aligning with your interests, schedule, and personal development goals.

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