Apprentice of the Month - June

Written on: 5 July 2019

Written by: Chloe Adamson

Topic

[hall of fame]

Congratulations to Alfie Cross from Computacenter UK for being named June's Apprentice of the Month! He will be receiving £50 in high street vouchers.

"Alfie has thrown himself fully into his role at Computacenter and has quickly become an integral and highly valued member of the team. He is enthusiastic, passionate with a real desire to learn and has picked up the role very quickly. Computacenter is a large and complex organisation, Alfie has really impressed with how well he has adapted to working in this environment and his grasp of the wider business, how what he does impacts others and the importance of collaboration across departments.

Alfie has progressed quickly and is aligned to manage the requirements over 150 Computacenter Customers for Contractual and Professional Service requests. Alfie understands the significance of understanding our customers’ requirements and is able to articulate the service requirements to our partners to provide clear guidance on what we are looking for to ensure accurate support costs and minimal risk to Computacenter. Alfie has grasped the importance of selecting the right partner for each opportunity and is adept at negotiating to ensure we remain competitive.

From the first day he joined Alfie has took the initiative to understand and interact with the different departments he supports and works with across the business. Alfie’s internal stakeholders and team members always speak highly of him, and have feedback that he is used as the Benchmark of success for requests to GSP as he always responds in a timely manner, provides updates of issues and delivers great quality responses.

Alfie will always volunteers himself to get involved in activities outside of his role and is keen to take on new challenges. Alfie has worked on a number of projects alongside other members of the team to work towards achieving the wider team objectives such as designing and implementing a new process to manage chargeable Contractual Services calls, this has provided lasting benefit to the team, greatly increasing efficiency and reducing the admin strain. Alfie has also pushed to be involved team initiatives such as ‘Training Tuesdays’, we use these sessions to drive knowledge sharing across the team not only in the UK but across Germany, France and Belgium, Alfie has presented at these meetings and have recently volunteered to own the initiative moving forward. Alfie has contributed so much to the team in the short time he has been with us, one that really stood out was when Alfie negotiated a £100k plus saving with a partner on the renewal of a maintenance contract for one of our customers. This was an incredible achievement and made a real difference to the team achieving their annual target.

In summary Alfie has quickly established himself as a key team player, and has integrated fantastically, working with many different areas of our business, and has shown a professionalism and maturity beyond his years. Alfie has brought some fresh perspectives, always has a smile on his face, and has shown a natural ability to connect and network with partners and internal stakeholders alike. Alfie is a real asset to Global Services Partnering. I can honestly say it has been a pleasure to work with Alfie, to support him and watch him develop over the past months. It makes me really proud to see how much Alfie has developed and how well he has adopted the Computacenter ethos. We couldn’t be more pleased and delighted with Alfie’s progress. A great advert for the Apprentice Scheme and the young talent we have!."

Sarah Walter

We would also like to say a big thank you to everyone that nominated, please see below!

HARRY WHITEHEAD FROM DOLPHINICT

As Harry’s apprenticeship mentor I would like to nominate him as Apprentice of the month. Myself and my colleagues believe he deserves this nomination as although he has only been with us for a few months he already feels like he has become part of our team and is starting to grow in his knowledge and skills.

Harry is now answering the phones which involves talking to customers about their issues and either assisting them or taking all the required details for us to contact them if the issue is beyond his abilities at present, Harry has grown in his abilities and confidence with this and while he still has more to learn and gain more confidence in his abilities he is starting to deal with some issues on the phone without assistance from us which is a good step in his learning and confidence.

Harry has also been dealing with tickets given to him that are sent to us by email, while we do give him tickets that he will have to ask us about so it gives him the opportunity to learn new things and try to solve problems he might not have solved before, he has been dealing with everything given to him and will always ask if he is not sure.

Harry has also been asking about jobs that myself and my colleagues have been looking at if he is interested in something we have said or something he has seen and we explain things to him so he understands what is being done or the issue that needs to be solved, he has also made suggestions if he thought it relevant to try and assist if he things it might be of help, I am also pretty sure he takes what we have told him and if he is looking to gain more understanding does his own research

Overall Harry Is showing good progress and interest in what we are doing and what is going on. He is asking questions to increase his knowledge and is keen to learn and increase his skills, he is becoming a good asset in our team.

KAREN DERBYSHIRE FROM SERCO

Karen continues to amaze on her apprenticeship course, she continues to go from strength to strength, not only delivering amazing results in her exams, but also becoming a key player of the digital marketing team of our organisation. She is always willing to go above and beyond, delivers beyond expectation and often ahead of deadline with innovative solutions. Karen in a huge credit to our team and our business – and would be a well-deserved recipient of Apprentice of the Month.

AERON CORBETT FROM ASPIRE TECHNOLOGY SOLUTIONS

We would like to nominate Aeron Corbett for Baltic's apprentice of the month award. Aeron only started with us on 18th March 2019 and has made a great first impression since starting with us.

Aeron has done a fantastic job whilst helping our projects team on a very large complex deployment, he had little telephony experience, and managed to get stuck in helping other colleagues and assist with handset roll outs for 3 of our customers with no complaining and took ownership for the task at hand. Each job was completed on time and with minimal assistance other than being provided with initial instructions. Aeron also needed to interact with our customers and again this was done with no issue and it was recognised for how well he interacted with our customers, which is key for our business to provide. 

Aeron has displayed a great willingness to learn and has shown excellent enthusiasm, commitment, attitude since starting his apprenticeship with us.

PATRICK BRADLEY FROM EVOKE CREATIVE

I would like to nominate Paddy for apprentice of the month, as I am very pleased that his hard work and new technical knowledge are having a positive impact on his role at Evoke Creative.

Complimenting Paddy’s experience with Comptia+ Server, Networking and Security qualifications was very important for us operationally, as it enables our business to be self-sufficient with technical support and importantly with strategic decision making.  Over the last few months he has been proactive in using his course content to suggest process improvements and assist with technical decision making.  This has been very important for me as we shape our IT roadmap over both short and long term.

Completing an apprenticeship whilst in such a highly visible and demanding role is very challenging. However Patrick has balanced the priorities of the two commitments very well and has continued to support the business while gaining the skills he needs to further his career.

 

Since joining the Internal IT team at Partnerize in October last year Jeevan has firmly established himself as a dependable, well respected member of the department.

He has taken an independent, reliable approach to all the tasks he has been assigned including:

  • Taking ownership of all anti-virus alerts and ensuring they are dealt with in an appropriate and timely manner.
  • Setting up and maintaining all meeting room space equipment across the entire office. This included creating a process documenting all tasks involved in the daily check of these spaces.
  • Contributing several documents that are now used in our user facing knowledge base.
  • Conducting an equipment audit which was complex task requiring a lot of attention to detail.

As well as Jeevan’s day-to-day work, he has also made time for his studies. In his spare time, including his own lunch break on occasion, Jeevan can usually be found at his desk working though practice exams or going through notes he has taken during a training session.

Jeevan has demonstrated a level of maturity and good humour well beyond his years and as a result is very highly thought of by everyone at Partnerize.

We firmly believe that for all the reasons above Jeevan deserves recognition as Apprentice of the Month.

 

Recommended Blog:

Apprentice of the Week - September

Written on: 13th September 2019

Read blog post

Recommended Blog:

Apprentice of the Week - August

Written on: 30th August 2019

Read blog post

Subscribe to our blog

Want to keep up to date with news and information from Baltic? Please complete the fields below and we will let you know when we have uploaded a new blog.