IT Support are the Business Heroes of Coronavirus: How can we support them?

Written on: 25 March 2020

Written by: Frances Hardcastle



In the last week, the UK’s businesses have faced more change, uncertainty and pressing action than most will see in years. Almost overnight, entire sectors have had to rethink their fundamental methods of doing business, and many organisations have had to manage a rapid transition towards home-based working.

This transition has been unimaginably stressful for everyone who has experienced it, not least for those at the very heart of delivering it – our IT teams. At Baltic, our IT Support team have been nothing short of heroic, and it’s the same story for businesses across the UK.

On 19th March, Information technology, data infrastructure, and telecommunications staff were added to the Government’s list of Coronavirus Key Workers.

From setting up VPNs and troubleshooting video conferencing for entire organisations, to configuring scores of laptops for remote working, IT support have stepped up to the plate and are proving what we long suspected – that they are the backbone of so many organisations.

While many office workers will be adjusting to working from home, IT support are out and active, maintaining servers, answering questions, and keeping our systems running.

As the Coronavirus situation develops, IT workers will be under pressure and overstretched. So how can we make sure that these teams are supported?

This is an unprecedented time, and we understand that every organisation is going to be adapting differently in the coming weeks and months. At Baltic, we’re looking to help in any way we can.

For those teams in need of more boots on the ground, Baltic Apprenticeships have a talent pool of work-ready IT apprentices standing by to help. With a little guidance, a Baltic IT Support Apprentice can quickly become an effective and cost-efficient part of your team.  

For others, the hiring process has understandably come to a standstill as other matters shift in priority. We have found that during this pause, some managers are turning their focus to the future, and are planning how to cultivate the next generation of heroic IT support professionals. Many have benefited from a conversation to help plan for when normality resumes.

As ever, our phone lines are open to help in any way we can – for now, or for the future.

For more information on our IT Apprenticeship programmes, drop us a line on 01325 731 058 or submit an enquiry here.    




Subscribe to our blog

Want to keep up to date with news and information from Baltic? Please complete the fields below and we will let you know when we have uploaded a new blog.

Training Directory - UK directory of training companies and training providers.