Course Summary

This apprenticeship will give you an understanding of how to set people up on unified communications systems either face-to-face, on the phone or online. You would be required to install equipment and software and handle incidents and requests for help. You would provide fault diagnostic across a broad range of unified communications technologies, in accordance with business service level agreements.
Level
level-4-icon

Higher

Programme Duration
programme-duration-4-icon

18-21 Months

Training Duration
training-duration-4-icon

4 Weeks

Training Method
training-method-4-icon

Smart Classroom

Training Schedule
training-schedule-4-icon

8-10 Weeks

Unit 1
Network Fundamentals MTA

This unit is delivered over 4 days through the Smart Classroom, followed by a 1 day exam at a local test centre.

This course is an official Microsoft Technology Associate course. It gives learners the opportunity to pass an official Microsoft exam. This course introduces learners to the basics of networking technologies, providing a broad scope of subject knowledge.

  • Understanding Network Infrastructures
  • Understanding Network Hardware
  • Understanding Protocols and Services
Unit 2
BCS Voice & Data Solutions

This unit is delivered over 4 days through the Smart Classroom, followed by a 1 day exam at a local test centre.

This course provides learners with knowledge of a range of concepts, approaches and techniques that are applicable to voice and data solutions.

  • Voice Solutions
  • DNS Configuration
  • Data Solutions
Unit 3
BCS Security Principles

This unit is delivered over 4 days through the Smart Classroom, followed by a 1 day exam at a local test centre.

This unit covers a range of concepts, approaches and techniques that are applicable to servers. The unit allows for apprentices to gain experience installing and configuring a server. Apprentices are required to demonstrate their knowledge and understanding of these topics in an exam setting.

  • Describe and explain the different platforms and operating systems
  • Recognise secure communications interface
  • Describe and explain encryption and auditing principles
  • Identify the appropriate tools to rectify known security threats
  • Identify how to prevent future threats from known security threats
Unit 4
BCS Server

This unit is delivered over 4 days through the Smart Classroom, followed by a 1 day exam at a local test centre.

This unit covers a range of concepts, approaches and techniques that are applicable to servers. The unit allows for apprentices to gain experience installing and configuring a server. Apprentices are required to demonstrate their knowledge and understanding of these topics in an exam setting.

Aims include:

  • Server Administration Principles
  • Server and Client Architecture and Tools
Functional Skills

This is subject to evidence provided.

  • Level 2 - Maths
  • Level 2 - English

Learners who require Functional Skills will be supported using the Smart Classroom and the sessions will last half a day each. Exams will be held in a local test centre.

Smart Classroom

Our apprentices come together from all over the country and work together in the smart learning environment, interacting, communicating and engaging with the best technical trainers in IT, Software and Digital Marketing. Our Smart Classrooms are technology enhanced, cloud-based classrooms that deliver training by integrating learning technology. 

Is an apprenticeship right for you?

At Baltic, we understand that traditional education doesn’t suit everyone. If you’re passionate about tech and you want to experience the world of work, an apprenticeship with Baltic will suit you.

What we look for:

  • Creativity and enthusiasm
  • A positive attitude and commitment to learning new skills
  • Career focused and self-motivated individuals
  • Self-taught hobbyists who enjoy building their own understanding of topics
  • Practical learners who prefer a hands-on approach to learning 

Apply for an apprenticeship

If you’re ready to go further, be an apprentice and be the future with Baltic.